SP14 · IT / Technology
IT Service Management & Technology Operations
Service Delivery Manager, ITSM Lead, Head of Operations
Why now
Large IT services employer base in India; ITIL-aligned progression
Discipline Core (10)
- Information Systems
University of Minnesota · Specialization
90h
3 credits
- Cisco Certified Support Technician IT Support - 100-140
Pearson · Specialization
90h
3 credits
- ITIL V4 Certification Preparation
EDUCBA · Specialization
120h
4 credits
- IBM IT Support
IBM · Professional Certificate
180h
6 credits
- ITIL 4 Foundation
Logical Operations · Specialization
90h
3 credits
- Microsoft IT Support Specialist
Microsoft · Professional Certificate
150h
5 credits
- CISA Certified Information Systems Auditor
Pearson · Specialization
90h
3 credits
- Cybersecurity Fundamentals
IBM · Specialization
60h
2 credits
- IBM DevOps, Cloud, and Agile Foundations
IBM · Specialization
60h
2 credits
- Customer Service, Customer Support, Customer Experience
Alex Genadinik · Specialization
90h
3 credits
Electives (26)
- DeepLearning.AI Data Engineering
DeepLearning.AI · Professional Certificate
150h
5 credits
- IBM Data Engineering
IBM · Professional Certificate
180h
6 credits
- AWS Cloud Solutions Architect
Amazon Web Services · Professional Certificate
180h
6 credits
- Cloud Computing
University of Illinois Urbana-Champaign · Specialization
90h
3 credits
- Google Project Management
Google · Professional Certificate
180h
6 credits
- Certified in Cybersecurity
ISC2 · Specialization
90h
3 credits
- Organizational Leadership in Diversity, Equity & Inclusion
Rice University · Specialization
120h
4 credits
- Generative AI for Business: No-Code Automation & Strategy
Edureka · Specialization
90h
3 credits
- Microsoft Cybersecurity Analyst
Microsoft · Professional Certificate
150h
5 credits
- Principles of Leadership: Leading Technical Teams
University of Colorado Boulder · Specialization
120h
4 credits
- IBM Systems and Solutions Architect
IBM · Professional Certificate
150h
5 credits
- Digital Transformation Leader
STARWEAVER · Specialization
60h
2 credits
- Google Cybersecurity
Google · Professional Certificate
180h
6 credits
- Robotic Process Automation (RPA)
UiPath · Specialization
90h
3 credits
- IBM Project Manager
IBM · Professional Certificate
150h
5 credits
- Big Data
University of California San Diego · Specialization
90h
3 credits
- Design & Implement RPA Solutions with UiPath
EDUCBA · Specialization
120h
4 credits
- Advanced Digital Transformation
IIMA - IIM Ahmedabad · Specialization
90h
3 credits
- Neuroscience of Leadership: Leading with Your Brain
University of Colorado Boulder · Specialization
120h
4 credits
- Microsoft AI Transformation Leader
Microsoft · Specialization
60h
2 credits
- Implementing RPA with Cognitive Automation and Analytics
Automation Anywhere · Specialization
60h
2 credits
- Agile Approaches for Modern Leadership
Duke University · Specialization
90h
3 credits
- Strategic AI Governance
Coursera · Specialization
90h
3 credits
- Business Leadership Essentials: HR, Org Design & Negotiation
Minnesota State University, Mankato · Specialization
120h
4 credits
- Agile Project Management
University of Maryland, College Park · Specialization
120h
4 credits
- Google Advanced Data Analytics
Google · Professional Certificate
180h
6 credits